Support & contact

Open the app and tap a member action, or go to the welcome screen and choose Create account. You can sign up with Apple, or with an email and password. You can browse much of Social Bird before creating an account.

On the sign-in screen tap Forgot password. We'll email a reset link that opens back in the app. If it doesn't arrive, check spam, then email us.

Yes — you can sign in with your handle and password, or with the email you used at signup.

The AI gives a suggestion with possible matches to compare — it is not a guaranteed identification. You review and confirm every species yourself, and you can always enter the species by hand. Treat suggestions as a helpful starting point, especially for similar-looking species.

To suggest a species, the app sends the photo to our identification provider (BioCLIP hosted on Modal) through our server. Your location, name, and account details are not sent with the photo. See our Privacy policy for details.

AI identification is included with an active membership. Temporary service or request limits may affect availability. If it's unavailable, you can still record a sighting and choose the species manually.

Membership is $5.99/month with a 14-day free trial for eligible subscribers. Billing is handled by Apple. See the Membership page.

Cancel anytime in iPhone Settings → your name → Subscriptions. Cancelling stops future renewals; you keep access until the end of the paid period.

Tap Restore purchases on the membership screen to restore the subscription tied to your Apple ID. If it still doesn't appear, make sure you're signed in with the same Apple ID you purchased with, then email us.

Purchases and refunds are managed by Apple. Review or request a refund at reportaproblem.apple.com. For anything we can help with, email support.

A sighting set to "profile" appears on your public profile. New sightings start with Post with location selected. When a location is available, this shares it with your post. Choose the option to post without location or save privately if you prefer. Sightings set to "private" stay in your library only.

Yes. Open the sighting and use the menu to edit the species, photos, notes, or location, or to delete it.

Start an outing to record your route and the birds you find. You can pause and resume. Your route stays private to you; you can choose Save or Save and share to post its sightings to the community. Recording uses location in the background while active (shown by the system indicator).

Outing route recording needs Location permission and Location Services on, and is part of membership. The app will tell you the specific reason (permission, services off, or membership) and what to do next.